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Michele Carter, Group Head of Organisation Effectiveness, AIB

Michele Carter is Group Head of Organisation Effectiveness in AIB, an Executive Board Member in the Institute of Banking and a Fellow member of the Chartered Institute for Personnel and Development.  Michele has over 20 years experience as a HR practitioner in both the private and public sector.  Michele’s wealth of international experience gained working in GE and the UK public sector has aided with her more recent leadership roles in AIB leading out on large scale transformation programmes.

At AIB and in these previous roles she has extensive experience working with senior leaders designing people strategies to enable organisations to transform and deliver long term business success.  Michele is passionate about working with leaders and teams to be at their best, developing creative solutions to build talent and teams for the future and evolving cultures to drive high performance and engagement.

Her specialist areas encompass Talent Management, Leadership Development and Coaching, Organisation Transformation and Organisation Design.

Michele holds a Postgraduate Diploma in Human Resource Management and BA degree in Psychology.

Pedro Angulo, Head of Leadership Development, AIB

Pedro Angulo is Head of Leadership Development in AIB, Programme Director in the IMI (Irish Management Institute) Diploma in Strategic HRM and President of the Irish EMCC (European Mentoring and Coaching Council).

A customer focused professional with over 15 years HR / Change management consulting experience.  He has previously worked in senior management roles in Deloitte, IBM Business Consulting Services, PricewaterhouseCoopers and eircom.  He has led the design and implementation of large-scale change and human resources interventions with both national and international clients, in the public and private sectors.

Recognised as an organisational behavior, leadership and change management subject-matter expert.  Author of “Managing People” – A book used by the Institute of Bankers in Ireland in its Bachelor of Financial Services Degree.  Other published work includes “Irresistible Leadership”; “12 ways HR can add value to the customer experience”; “A Model for Changing Organisational Culture” and “If People Are Our Greatest Asset …Why Are Traditional Recruitment & Retention Strategies Not Working?”.

Fellow Member of the Institute of Management Consultant and Advisors (IMCA) Accredited in Emotional Intelligence, DISC and The 5 behaviours of a cohesive team.

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